Frequently Asked Questions

Find answers to common questions about Blastify, our features, pricing, and compliance requirements.

General Questions

Blastify is a text message marketing platform that lets you send high-volume SMS campaigns to your audience with real-time analytics, CRM integration, and intelligent message automation. Our platform is designed for businesses of all sizes looking to engage customers through SMS marketing.
You can send unlimited messages with all our plans. Messages are charged at $0.025 per message sent. Our Standard and Premium plans include messaging credits to get you started.
We offer a comprehensive demo and consultation to help you understand how Blastify can benefit your business. Contact our sales team to schedule your personalized demo and get started with your SMS marketing campaigns.
Yes, you can change your plan at any time from your dashboard. Plan changes take effect immediately, and billing is prorated based on your usage.
All phone numbers are uniquely assigned to each account. You have full control over your dedicated numbers, and they are never shared with other users.
We provide email support for Basic plans, priority support for Standard plans, and 24/7 priority support for Premium plans. All Premium customers also get a dedicated account manager.
Yes, Blastify integrates with popular CRM systems. We also provide a built-in CRM for managing contacts, campaigns, and team collaboration. Our API allows for custom integrations as well.
Absolutely. We use enterprise-grade security with bank-level encryption, secure data storage, and compliance with industry standards. Your data privacy and security are our top priorities.
Messaging Guidelines
Essential compliance requirements and best practices for SMS marketing campaigns.

Best Practices and Requirements for Compliant SMS Marketing Campaigns

To ensure all SMS marketing activities conducted through our platform remain lawful, ethical, and aligned with industry standards, users must adhere to the following compliance requirements and best practices:

1. Obtain Prior Express Consent (Opt-In Required)

Before sending any marketing or promotional SMS messages, you must obtain clear and verifiable consent from the recipient.

  • Consent must be explicit—implied consent is not sufficient for marketing texts
  • Users must clearly disclose that they are signing up to receive recurring text messages
  • Opt-in mechanisms may include checked boxes (not pre-checked), keyword responses (e.g., "Text JOIN to 12345"), or written consent

2. Provide Opt-Out Instructions in Every Message

Every message must include a simple and clear way for recipients to opt out of receiving further texts, such as: "Reply STOP to unsubscribe."

  • Opt-out requests must be processed immediately
  • Once a recipient opts out, they may not be contacted again unless they re-subscribe

3. Identify Yourself Clearly

Each message should clearly identify the business name or brand sending the message. This ensures transparency and helps reduce spam complaints.

Example: "[BrandName]: Your appointment is confirmed for 3 PM tomorrow. Reply STOP to opt out."

4. Honor Quiet Hours (Do Not Disturb Regulations)

Do not send messages outside of legally acceptable hours. In the U.S., the TCPA prohibits marketing messages before 8:00 AM or after 9:00 PM (local time of the recipient).

5. Message Frequency Disclosure

You must disclose how many messages users can expect to receive upon opting in.

Example: "You will receive up to 4 messages/month. Msg & data rates may apply."

6. Content Restrictions

Do not send any content that is misleading, deceptive, or prohibited by law, including but not limited to:

  • Pornographic material
  • Hate speech or violence
  • Cannabis-related products (restricted by carrier guidelines even if legal in your state)
  • Unapproved financial offers or sweepstakes

7. Maintain Accurate Records

Maintain internal records of:

  • When and how consent was obtained
  • All opt-ins, opt-outs, and message logs

These records are vital in case of complaints or audits.

8. Data Privacy Compliance

Ensure all contact data collected and used in your campaigns complies with applicable data privacy laws, such as:

  • TCPA (U.S. residents)
  • GDPR (EU residents)
  • CASL (Canadian residents)
Disclaimer: The above content is provided for informational purposes only and does not constitute legal advice. Businesses are responsible for consulting with qualified legal counsel to ensure full compliance with applicable laws and regulations.

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